Welcome to Social Shopping: An Overview of Integrated Shopping on Pinterest, Instagram, YouTube, Facebook and Twitter
Your friendly neighborhood social media giants seemed to have cracked the code when it comes to advertising. But they’ve had more misses than hits so far in their efforts to take a slice of our e-commerce shopping dollars – from the Facebook Gifts experiment (discontinued in 2013) to Twitter’s flagging #AmazonCart.
This year, however, it seemed that brands like Pinterest, Instagram, YouTube, and even Facebook and Twitter, may have turned the corner on social shopping.
Every earnings report, the numbers for Facebook become more staggering – now reaching 1 billion active users every day. And while Facebook is sometimes regarded as a platform more for sharing information than for planning purchases, around 90 percent of Facebook users have nevertheless hit the like button on at least one brand.
But should brands be leery of the new, apparently retail-friendly features Facebook is offering?
Richard Lazazzera of A Better Lemonade Stand, an online e-commerce incubator, said that he thinks merchants need to go into social channels knowing that at some point every channel will make it harder for the merchant to get exposure and speak with customers without paying.
“For the majority of business, it’s almost pointless to spend time, energy and money to grow a Facebook page now. However, targeted ads that send traffic to a merchant’s site can still be lucrative, provided they spend the time and money upfront to zero in on their market and test multiple ads.”
Matt Wilbanks, CEO and Co-Founder of HelpSocial, said that the company is working on integrations with a few e-commerce platforms to help them recognize customers when they post about the product/company.
“Twitter, Facebook, Pinterest and Instagram are the big ones right now, but Snapchat has huge potential for this space, and they’ve just started opening up their API for advertisers,” he said. “Everyone’s looking at this with giant dollar signs in their eyes, but there is a huge opportunity for things to go wrong if the customer service side isn’t ready. We’ve seen campaigns turn into small PR disasters after a sale went viral and the company couldn’t handle the volume of customer support requests that came in from it. The customers quickly, and publicly, turned against the brands when they couldn’t get help.”
With around 307 million active Twitter accounts, and a demographic breakdown favorable to social shopping, Twitter also is seeking that e-commerce sweet spot. Its most developed experiment to-date has been the previously mentioned partnership with Amazon, which allows users to add items to their Amazon shopping cart by tweeting #AmazonCart. The problem is that while the #AmazonCart experiment is being used, it is in relatively low volume. Some experts speculate that “in-stream” social shopping on Twitter might suffer from consumers not being willing to broadcast what they want to buy on their Twitter timelines.
We’ll have to wait to find out if their latest features – including the Buy button discussed above – see a similarly lukewarm reception.
The virtual scrapbooking/ideas/DIY site rolled out “buyable pins” in June of 2015. Pinterest claimed to have around 30 million buyable pins at the time of rollout and that they had been used around 60 million times in the first few months. Buyable pins currently are available to companies working with one of five e-commerce engines: Bigcommerce, Demandware, IBM Commerce, Magento and Shopify.
Lazazzera said, however, that he thinks all merchants need to be very weary of of allowing any other businesses to control, monitor and manage relationships with their customers.
That said, with around 100 million users and 93 percent of those using the site to do research before making a purchase, there is a huge market within this platform. The only major limitation so far seems to be there’s a waiting list if you want to try out buyable pins for your own brand.
When it comes to engagement metrics, Instagram is a huge winner, generating 58 and 120 times more engagement than Facebook and Twitter, respectively. Instagram, has also been found to be among the best social media platforms at turning a browser into a shopper.
Finally, YouTube and Google are in the process of rolling out dynamic product cards within their TrueView platform. Testing has shown improved conversions and branding metrics. Wayfair, a participant in early tests, said that revenue per impression tripled compared to past campaigns. Sephora also said that it saw an average view time of nearly two minutes, resulting in an 80 percent lift in consideration and a 54 percent life in ad recall with True View.
Advertisers that already have a Google account representative can use True View immediately; others must wait for further integration.
Andy Geldman, founder of WebRetailer.com, said that the social commerce hype machine has been running at full throttle for a while now, but for most businesses, it never really got off the ground.
“Now after a few false starts, the big social networks finally seem to be getting their shopping initiatives right. The opportunity to sell directly through social media looks better than ever for e-commerce businesses, but one thing’s for sure: this isn’t going to be a free ride.”